Majority Use Internet To Solve Government-Related Issues

January 22, 2008

Consumers rely more heavily on the Internet than any other source when it comes to solving issues connected to the government or for access to government-provided resolution support, according to a new study by the Pew Internet & American Life Project.

In a recent survey, respondents were asked to reveal how they attempted to resolve problems connected to a number of issues over the last two years, such as health concerns; school financing; tax matters; and starting a business. Of those who said they had encountered such issues, 58 percent said they used the Internet, either at home, work, or in a public library or other public setting, to obtain help from the government. By comparison, 53 percent said they turned to professionals such as doctors, lawyers or financial experts; 45 percent went to friends and family members; 36 percent said they consulted newspapers and magazines; 34 percent said they contacted a government office or agency directly; 16 percent said they consulted television and radio; and 13 percent said they went to the public library.

Posted in Helpful Hints, Things of Interest